Any statements Pagoda Home Rugs makes concerning a date or date range of out-of-stock items are expected to arrive (ETAs) is an estimate of a shipment’s arrival time at our manufacturer’s warehouse only, and no guarantee is made as to when out-of-stock items will ship. We charge a FLAT RATE FEE of $15.00 per rug, any size for shipping. Pagoda Home Rugs, reserves the right to use our own discretion as to the carrier to be used on any shipment. Our preferred shipping method is with Federal Express. All packages must be inspected by the customer upon arrival and any damage claims must be submitted to the carrier. Pagoda Home Rugs will not accept claims and is not responsible for any damage that occurred during shipping.

Once an order is placed, the customer must cancel before the order has shipped from its point of origin. Once shipped, all cost of returning the goods is the responsibility of the customer.