At Pagoda Home Rugs, our goal is to keep our policies as simple as possible for you, our valued customer.
We offer a generous 15-day return for all non-defective items, 5 days for defective items and 5 days
for claims on damaged or lost items. Only returns or claims made prior to these respective time
periods will be reviewed. If upon return, Pagoda Home Rugs determines there is damage or defect
due to usage, the customer will be responsible for the cost of the rug plus all shipping charges.
We do not charge restocking fees for our machine woven products that are returned in new condition
within the time limits set forth. For all One-of-a-kind rugs you will be assessed a restocking fee of
8%. Return shipping for any non-defective merchandise is the sole responsibility of the customer.
Please contact customerservice@pagodahomerugs.com with your Name, address, order ID number
along with the email address associated with the order.
